Die Zahlungsmöglichkeiten & Versandbedingungen bei Canutree

Here you will find information about the payment options & shipping conditions

Accepted payment methods

If you pay in advance, your order will be processed immediately after we have received your payment.

It can take up to 5 working days for your payment to reach us. Your ordered items will remain reserved for you until we receive your payment (maximum 7 days).

We ask for your understanding if we are unable to offer your preferred payment method for an order. Our customer service cannot influence the choice of payment methods offered.

How to transfer money correctly

  • Please always state the order number as the reason for payment. This is the only way we can assign your payment directly.
  • Please transfer for each order separately.

Our bank details for bank transfer:

Account holder: Canutree UG (haftungsbeschränkt)
IBAN: DE75 1001 7997 9432 3388 89
BIC: HOLVDEB1

Refund after a return

If you return one or more items, the amount will be credited back to the bank account you transferred from.

Refund in case of cancellation

Any amounts already paid for the cancelled items will of course be refunded to you immediately.

You can easily pay for your goods with the various purchase options that Klarna offers:

- Payment by instant bank transfer (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)

If you need more info about the different payment options with Klarna, you can simply visit our GTCs (§3) .

Shipping terms & delivery

Delivery is made within Germany, the European Union and third countries. 

Shipping costs  

Domestic (Germany) deliveries are made with DHL:

We calculate the shipping costs according to the order value (gross value of goods):

Free express shipping mit Sendungsverfolgung ab 30€ Mindestbestellwert. Ohne den Mindestbestellwert kostet der Expressversand mit Sendungsverfolgung 3€. 

Deliveries abroad:

We calculate the shipping costs abroad according to the order value (gross value of goods):Europe / EU: value of goods up to €100 = €8.90 Worldwide (except EU): value of goods up to € 200 = € 25

From an order value of 100,00 € we deliver free of charge to other EU countries .

From an order value of 200,00 € we deliver worldwide free of shipping costs.

Delivery times of the shipment of goods

Insofar as no other period is specified in the respective offer, the delivery of the goods in the domestic market (Germany) shall take place within 1-3 Werktagen.

For deliveries abroad (EU) within 5 - 8 working days after conclusion of the contract. In the case of agreed advance payment, after the time of your payment instruction.

Note that there is no delivery on Sundays and public holidays.

If you have ordered the item with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

Sobald deine Bestellung verpackt und versendet wird, erhältst du von uns eine E-Mail mit deiner DHL Sendungsverfolgungsnummer. Außerdem findest du unter „My account“ bei deinen Bestellungen den Versanddienstleister & die Trackingnummer angezeigt. Diese kannst du einfach auf der DHL-Website and find out exactly where your parcel is at the moment. If you can't find your tracking number, don't hesitate to contact us by email: info@canutree.de

On the one hand, our shipping boxes are made of recycled paper. On the other hand, we use sustainable hemp stuffing wool as a filling material for our shipping boxes.